You pack the goods, you pay the courier, the customer refuses the parcel at the door, and it comes back. You paid both ways and sold nothing. CODVane scores every cash-on-delivery order before you ship it.
Free. WooCommerce required. No SMS gateway and no fee per order.
Each order gets a score out of 100 with the reasons written next to it. You are about to decide whether to send someone goods on trust, so you should be able to see exactly why the number is what it is.
The strongest signal there is, and the only one based on something that actually happened. Mark a refused delivery once and every future order from that phone or email is scored higher.
Too short, one digit repeated, or a run of consecutive digits. Nobody can ring the customer about a delivery on a number like that.
The same phone or the same address, over and over, faster than a person shops.
A big order from someone who has never taken a delivery from you is worth a two-minute phone call first.
Two words and no number is a place name, not an address.
From a service that deletes the mailbox after a few minutes.
A customer who has taken delivery from you before gets points back. Your best customers should not be treated like strangers.
One button on the order opens WhatsApp on your own phone or desktop with the message already written: their name, the order number, the total and the delivery address. No account to connect, no API key, no approval, nothing to pay.
Minimum and maximum order value, postcode allow or block lists, blocked countries, and a list of customers who never get COD. All off until you switch them on.
Fixed or a percentage, waivable above an order value, and optionally charged only to customers who have refused a delivery before. Everyone else pays nothing.
Your refusal rate, how much money came back unsold, and how often the flagging was right. Most shops selling on delivery have never seen that number.
No outside service, no API key, no account, no telemetry. Every signal is read from the order in front of it or from orders you already have.
Flagged orders are marked for you to look at. Nothing is held, cancelled or refunded automatically, and no rule will ever remove your last payment method.
It does not stop fraud, and nothing here will pretend otherwise. What it does is tell you which orders are worth a two-minute phone call before you pay a courier, and remember who has let you down before.
The report even shows how often the flagging turned out to be wrong. If that number is low, the thresholds are too tight for your shop and you are being warned about customers who were perfectly fine. You are entitled to know that.
No account, no API key, no cost per order, and nothing about your customers leaves your server.
